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Personal Details
Nationality: British
Work status: Australian Citizen
Personal Summary Statement
I am an experienced trainer and assessor in a variety of different formats and levels, also experienced and capable of dealing with a mixture of different abilities in candidates and other assessors. I have trained, monitored and supported many different areas and abilities of staff with regard to food safety, guest welfare and health & safety over the last 16 years.
Experience and Skills
Training
· Delivering external qualifications in Food Safety, Health and Safety and Training Skills in line with relevant awarding body requirements. Training plans are adapted for each group based on learners’ workplace and experience. (1 day and 3 day programmes)
Assessment
· Assessment of Key Skills in Communication (Literacy) and Application of Number (Numeracy) portfolios to ensure compliance with national standards.
· Initial assessment of learners to determine the best training solution and support needs.
Quality Assurance and Improvement
· Monitoring the in-house training programme and activity in the workplace. This ensures guests are being cared for safely and legislation is complied with.
· Verifying assessment practice on centre to maintain the quality of all Vocational Programmes, by observation and auditing of records.
· Regular attendance at regional and national external standardisation events to maintain knowledge and ensure best practice is maintained in all areas of my role.
Communication
· Auditing of workplaces and compiling report and action plans for catering departments, in writing and verbally, to a range of colleagues.
· Dealing with candidates and administration from initial application to certification of the Apprenticeship programmes, ensuring high level of accuracy. Methods vary depending on needs and preferred method of receiving information.
· Attending and contributing to team meetings to share learner progress and deal with any problems identified in quality assurance activities.
Teamwork and Mentoring
· Programme Leader for Hospitality and Customer Service Apprenticeships – liaison with External Verifiers and awarding bodies for certification.
· Supporting and mentoring Assessor Award candidates – assessing and internally verifying portfolios, ensuring line managers are monitoring the product delivered to our guests and taking action where needed.
· Supporting less-experienced members of the team – being shadowed and training them in areas required eg protocols, procedures and standards expected.
Innovation and Problem Solving
· Development of resources and training programmes to ensure relevant learning and achievement of qualifications including Application of Number, Hospitality, Customer Service and Assessor Training.
Budgetary responsibilities
· Ensuring Food Safety and Health and Safety training programmes meet internal and external policy requirements in line with set budget, updating financial records.
Personal Development
· Motivated to continually learn and develop, for example achievement of Level 4 National Vocational Qualification in Learning and Development inside six months.
· Working towards Certificate IV in Training and Assessment prior to arriving in Australia having identified this as a requirement for the role I wish to gain.
Employment History
Current Post – since September 1999
Company Profile: Britain’s largest provider of educational and recreational activity holiday courses to children and young adults. Employs approximately 250 permanent and 3000 seasonal staff per year, working in activity centres in locations as diverse as campsites on the Mediterranean shore, converted manor houses in Scotland and holiday parks on the south coast of the UK. The varying operating seasons (dependant on climate and guest demand) often means that employees work at more than one location in any one year, often three of four. Most staff are young (ages 18-25), and all are offered national apprenticeships in areas relevant to their role and career aspirations. The company holds a contract with the Government to receive funding based on the number of apprentices and successful completion of the programmes.
Job Title: Training Officer
Member of a team of 6 focussing on Apprenticeship delivery in the workplace. Role involves travelling to workplaces to carry out inductions, training and assessment of learners in line with national policies and codes of practice. Also I work very closely with other areas of the company, specifically the company Catering Director and General Managers of the activity centres to ensure their needs are met and suitable training is provided to their teams, advising individuals as appropriate. Working with a mobile workforce requires flexibility in support and assessment, and close liaison with line managers and colleagues to ensure all information is accurate and learners are not disadvantaged by their location.
Specific responsibilities also undertaken
· Responsible for Hospitality and Customer Service programmes, including liaison with awarding body external verifiers.
· Key Skills quality nominee (responsible for quality of evidence in line with required standards prior to certificate application.
· Health and Safety training in line with company policy.
· Food Safety training in line with national and company requirements.
· Accredited Internal Verifier Status with Open College Network, completing and signing off certification requests for the in-house, externally recognised training programme.
Key Achievements
· Maintaining achievement rates on Apprenticeship programmes, ensuring government funding is maximised.
· Implementation of ICT-based testing programme for Key Skills – saving time and providing more flexibility for training officers and candidates, including instant results.
· Overseeing qualification approval processes to streamline and save costs, successfully passing external standards sampling and achieving self-certification for a range of customer service qualifications.
· Attending workshops and focus groups to update National Occupational Standards which inform National Vocational Qualifications – ensuring that content and structure meet the reality of the workplace and making them more achievable for PGL’s learners.
· Attaining self-certification for all Key Skills (Communication and Application of Number) through Quality Assurance activities and liaison with awarding bodies.
· Developing the learning outcomes for the Hospitality and Support modules of the in-house training programme which has since been accepted by the British Activity Holiday Association as the national standard.
February 1999 – September 1999
Vocational Programme Co-ordinator PGL Travel Ltd
Responsible for training and assessing staff as part of the in-house training scheme – areas include Health and Safety, fire and accident procedures as well as customer care and working with young guests. Based residentially at activity centre – covered two centres and supported others.
Specific responsibilities
· A Senior Member of centre staff – duty management shifts, first aid duties, driving, teacher liaison, guest welfare, dealing with guest and staff problems.
· Supporting Head Office training department by reporting on achievements and arranging external inspections.
Key Achievements
· Supporting the implementation of Apprenticeship programmes into the organisation, by assisting the trainers, assessing and mentoring learners and reporting to Lead Assessor on their progress.
Reason for Leaving: Took over the role of Hospitality Trainer/Assessor
1993 – 1999
Centre Cook / Head Chef / Catering Manager PGL Travel Ltd
Responsible for food production operation in a range of children’s activity holiday centres throughout England and Wales. Main duties included training catering assistants in Food Hygiene, Health and Safety, ordering supplies, organising the staff rota and menus, production of three meals a day for up to 300 people, ensuring all meal requirements are met and guests are well fed.
Key Achievements
· Achieved high levels of gusts satisfaction, as measured by formal feedback reports and informal discussions with other staff, management and guests.
· Adhered to budgetary constraints.
Education and Academic Qualifications
1986 - 1990
BSc Degree - Catering Administration.
Modules included: Finance, Personnel, Management, Law, Hygiene and twelve months Experience in a 4* hotel, all departments.
1984 - 1986
3 ‘A’ levels: (age 18)
Mathematics and Statistics
Social Biology
Food and Nutrition
1983 - 1984
Bishop Fox’s School, Taunton, UK
8 ‘O’ levels: (age 16)
English Language and Mathematics (A grades), French, German, Biology, Food and Nutrition, Chemistry, English Literature
Further Qualifications
Learning and Development
· V1 Award (Internal Verification of Assessment Practice) (February 2009)
· D32 and D33 (Vocational Assessor Awards)
Vocationally relevant
· Child Protection awareness programme completed and certificated
· Heart of England Tourist Board ‘Welcome Host Scheme’ Certificate
Basic Skills support
· Basic Skills Development in the Workplace Award (2007)
· Basic Skills Support in the Workplace Award (2007)
· Initial Certificate for Teaching Basic Skills (Literacy)
Other
· Key Skills all at level 3 – Application of Number, Communication, Problem Solving, Working with Others, Information Technology, Improving own Learning and Performance. (Achieved between September 2002 and June 2003.)
Capabilities
· Very confident in the use of ICT programmes, particularly Microsoft Word, Excel and Outlook
· Full, clean UK driving licence, with minibus driving experience
Further Employment Details
Prior to 1997, when I was first given a permanent contract with PGL Travel, my employment with them had all been seasonal. This was due to the seasonal nature of children’s holiday centres, and thus gave me time to travel or take up temporary employment: bar work, shop work and as a chef. This gave me the opportunity to meet a large number of people with a wide range of experiences and backgrounds. I gained a large amount from these short periods of work – especially in the areas of differing management practices, working methods, styles of management and attitudes to staff and customers.
During my year travelling in Australia (1991) I worked at South Molle Island Resort in the Whitsunday Islands, Queensland (Bar work) and the Matson Plaza Hotel, Cairns, Queensland (Housekeeping work) for 3 months each, limited by the conditions on a Working Holiday Visa.
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